Refund policy

1. Order Cancellation Policy

We aim to process and fulfill orders efficiently. Please review our cancellation terms below:

Standard Retail Orders: You may request to cancel a standard order before it has been dispatched from our facility. Once an order is handed over to our shipping partner, it cannot be canceled and must be processed as a return instead.
Customized or Bulk Orders: Orders involving customized, personalized, or custom-manufactured products cannot be canceled once production or branding (such as embroidery or printing) has commenced.
Cancellation Process: To request a cancellation, please contact our support team immediately at support@wildoak.us with your order number. If eligible, your refund will be processed back to your original payment method.
Cancellations by WILDOAK: We reserve the right to cancel any order due to stock unavailability, pricing errors, or payment verification issues. If we cancel your order, you will be notified immediately and issued a full refund.

2. Returns & Exchanges

30-Day Change of Mind & Size Exchanges: For standard, non-customized items, you may return unworn, clean, and unwashed items within 30 days of purchase for a refund or a size exchange. Items must be in their original condition and packaging.
- Note on Item Packs: Partial returns are not accepted for item packs or bundled sets; the entire set must be returned together.
Defective or Damaged Products: If you receive any defective or damaged products, please contact us within 7 days of receiving your shipment. We will assess the situation and either provide a replacement or a refund. Proof of damage or defect (e.g., photos) will be required.
Incorrect Orders: If we have made an error in fulfilling your order (e.g., wrong products or incorrect quantities), please notify us within 7 days of receipt. We will arrange for the return of the incorrect items and send you the correct ones at no additional cost.

3. Non-Returnable Items

The following items are strictly final sale and cannot be returned, canceled, or exchanged:

Customized or personalized products (including embroidered logos, custom designs, etc.) once production has begun.
Products that have been used, worn, washed, altered, or modified.
E-Gift Cards.

4. Refund Process & Timelines

Eligibility: Refunds are issued for valid cancellations, approved 30-day standard returns, or verified defective/incorrect orders.
Refund Requests: To initiate a return or refund, please contact our customer service team with detailed information and your order number.
Processing Time: Once a cancellation is approved or a returned item is received and inspected at our facility, refunds are typically processed within 5-7 business days. The funds will be issued directly to your original method of payment.

5. Shipping Charges

Defects & Errors: For returns or exchanges due to defects, damage, or errors made by WILDOAK, we will cover all return shipping costs.
Change of Mind/Size Exchanges: If a return or exchange is due to a change of mind, an incorrect size choice by the customer, or other non-defective issues, the customer will be responsible for the return shipping charges.

6. How to Contact Us

If you encounter any issues with your order, need to request a cancellation, or have concerns about a product, please contact our customer support team at: