My tracking says delivered, but I haven't received my package. What should I do?

If your tracking information confirms delivery but your package is missing, please initiate a lost or stolen shipment claim directly with the carrier or your local authorities. Once your claim or police report is officially processed and approved, forward the documentation to our support team. We will review the details with you to arrange a replacement or refund.

Can I update my shipping address after placing an order?

Because we prioritize rapid order processing to get your gear to you quickly, we cannot always guarantee address modifications. If you need to make an urgent correction, please contact our team immediately. Because this is a highly time-sensitive matter, we strongly recommend calling us during our office hours for the fastest response.

• Phone: +923304251999 (Monday – Friday, 10:00 AM – 5:00 PM)

• Email: support@wildoak.us 

What payment methods do you accept?

To ensure a secure and seamless checkout experience, we accept Visa and Mastercard for all online orders. 

If I ordered the wrong size frame, can I return them?

Yes. If you need a different frame size you can return your new, unused items for a replacement. To ensure a seamless exchange and secure free shipping on your replacement order, please contact us via email (support@wildoak.us).

Where do you deliver and how long does order delivery take?

We deliver across Europe and UK. Standard delivery takes 5 to 10 days